Verzendbeleid

SHIPPING POLICY — MIATMO Last updated: 01/07/2026

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1. Made to Order

All MIATMO products are individually manufactured after each order is placed. This ensures the highest quality and allows for customisation, but it also means that orders cannot be dispatched immediately.

Estimated production time: 2–3 business days from the date of order confirmation.

Production times may be slightly longer during periods of high demand. If there are any significant delays, we will notify you by email.

2. Dispatch and Delivery Times

Once your order has been produced and dispatched, estimated delivery times are as follows:

These estimates begin from the date of dispatch, not the date of order. Total estimated time from order to delivery is 2–10 business days depending on your location.

Delivery times are estimates only and cannot be guaranteed. MIATMO is not responsible for delays caused by the carrier or circumstances beyond our control.

3. Shipping Carriers

"Orders are shipped via PostNL (Netherlands, Belgium and Germany) and DPD or UPS (other EU destinations). Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your shipment."

4. Shipping Costs

Standard shipping costs €12.95 per order. Free shipping is applied automatically on all orders over €55.00.

Shipping costs are non-refundable unless the return is due to a defective or incorrectly delivered product.

5. Shipping Destinations

MIATMO ships to all European Union member states. We do not currently ship outside the EU.

If your country does not appear as an available shipping destination at checkout, please contact us at info.miatmo@gmail.com and we will do our best to assist you.

6. Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number and a link to track your shipment. If you have not received your tracking information within 5 business days of placing your order, please contact us.

7. Delivery Address

It is the customer's responsibility to provide a complete and accurate delivery address at the time of purchase. MIATMO cannot be held responsible for failed or delayed deliveries resulting from an incorrect or incomplete address provided by the customer.

If a parcel is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment. Additional shipping costs may apply.

8. Damaged or Lost Shipments

Risk of loss or damage passes to the customer upon delivery to the customer or to a third party designated by the customer, other than the carrier.

If your order arrives damaged, please contact us within 48 hours of delivery at info.miatmo@gmail.com with your order number and photographic evidence of the damage. We will arrange a replacement or refund as appropriate.

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the carrier.

9. Contact

For any questions regarding your shipment, please contact us at:

Email: info.iatmo.design@gmail.com Website: www.miatmo.com