Politique de confidentialité

PRIVACY POLICY — MIATMO
Last updated: 01/07/2026

MIATMO operates this store and website, including all related information, content, features, tools, products and Services, to provide you, the customer, with a personalised shopping experience (the "Services"). MIATMO is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, use and disclosure of your information as described herein.

Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal information is:

MIATMO
Israëlslaan 28, 3431AS Nieuwegein, Netherlands

KvK number: 42024140

VAT number (BTW): NL005436443B50

Email: info.miatmo@gmail.com

1. Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been anonymised or de-identified such that you cannot be identified or reasonably linked to it. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, address, billing address, delivery address, phone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card details, transaction data, payment method, payment confirmation and other payment-related information.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction data, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us, including information you include in your communications with us, for example when submitting a customer support request.
  • Device data, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate through the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies. Please refer to our Cookie Policy for further information.
  • From our service providers, including when we engage them to facilitate certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

3. How We Use Your Personal Information

We will only use your personal information where we have a lawful basis to do so. Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Providing, customising and improving the Services. We use your personal information to deliver the Services, including to perform our agreement with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews and create a tailored shopping experience for you. The lawful basis for this processing is the performance of a contract with you.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages by email, SMS or post, and to show you online advertisements on the Services or other websites. We will only send you marketing communications where you have given your prior consent or where we have a legitimate interest to do so in accordance with applicable law. You may withdraw your consent or opt out at any time as described in Section 7 below. The lawful basis for this processing is your consent or our legitimate interests.
  • Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. The lawful basis for this processing is our legitimate interests.
  • Communicating with you. We use your personal information to provide customer support, respond to your enquiries, deliver effective Services and maintain our business relationship with you. The lawful basis for this processing is the performance of a contract and our legitimate interests.
  • Legal purposes. We use your personal information to comply with applicable law, respond to valid legal processes including requests from law enforcement or government authorities, investigate or participate in civil discovery or litigation, and enforce or investigate potential violations of our terms or policies. The lawful basis for this processing is compliance with a legal obligation.

4. How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. We use Shopify, for example, to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share your information for the purpose of serving you targeted advertisements based on your online activity across different merchants and websites.
  • When you instruct us, request it, or otherwise provide consent for us to share certain information with third parties, such as to ship your products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

5. Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than where you reside, in order to provide and improve the Services for you. Shopify is responsible for processing your personal information in this context, including responding to your requests to exercise your rights. For more information on how Shopify uses your personal information and your rights in that regard, please visit the Shopify Customer Privacy Policy.

6. Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information you share in public or semi-public spaces, including on third-party social network platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation on its use by us or by a third party. Our inclusion of such links does not imply endorsement of the content on such platforms or of their owners or operators.

7. Your Rights and Choices

If you reside in the European Economic Area (EEA) or the United Kingdom, you have the following rights regarding your personal information:

  • Right of access. You have the right to request access to the personal information we hold about you.
  • Right to erasure. You have the right to request that we delete personal information we hold about you.
  • Right to rectification. You have the right to ask us to correct inaccurate personal information we hold about you.
  • Right to data portability. You have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Right to object and right to restrict processing. You have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Right to withdraw consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
  • Managing communication preferences. You may opt out of receiving promotional emails from us at any time by using the unsubscribe link included in our emails. If you opt out, we may still send you non-promotional emails, for example regarding your account or orders.

To exercise any of these rights, please contact us using the details set out in Section 10 below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorised agent to submit requests on your behalf, subject to verification requirements.

8. Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of 16. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

  • Account and transaction data: retained for the duration of your account and for up to 7 years thereafter to comply with legal and tax obligations.
  • Marketing data: retained until you withdraw your consent or opt out.
  • Customer support communications: retained for up to 3 years after your last interaction with us.

When personal information is no longer necessary, we will delete or anonymise it in accordance with our internal retention procedures.

10. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or destruction. However, no security measure is perfect or impenetrable and we cannot guarantee absolute security. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

11. International Transfers

We may transfer, store and process your personal information outside the country in which you reside. When transferring personal information outside the EEA or the United Kingdom, we rely on recognised transfer mechanisms such as the Standard Contractual Clauses adopted by the European Commission, or equivalent contracts issued by the relevant UK competent authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

13. Complaints

If you have concerns about how we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (AP): www.autoriteitpersoonsgegevens.nl. A list of EEA supervisory authorities is available here.

14. Contact

For any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact us at:

MIATMO
Israëlslaan 28, 3431 AS Nieuwegein, Netherlands

Email: info.miatmo@gmail.com

Website: www.miatmo.com